Privacy Policy

1. Introduction

aeowin is committed to protecting the privacy and security of your personal information. This Privacy Policy applies to all personal data collected through the aeowin website, mobile applications, and any other digital services we provide (collectively, the "Platform"). This policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your data.

aeowin operates in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and adheres to international data protection standards. We recognize that trust is the foundation of our relationship with Filipino players, and we take our responsibility to protect your personal information seriously.

This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your use of the aeowin Platform. Where there is any conflict between this Privacy Policy and the Terms & Conditions, the Terms & Conditions shall prevail.

2. Information We Collect

aeowin collects several types of information from and about users of our Platform. The categories of personal data we collect include:

2.1 Information You Provide Directly

When you register for an aeowin account, make a deposit, request a withdrawal, or contact customer support, you provide us with personal information including:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (e.g., passport number, driver's license number, SSS number).
• Contact Information: Email address, residential address, Philippine mobile phone number, and postal code.
• Financial Information: Payment method details (GCash account, PayMaya account, bank account numbers for BPI, BDO, Metrobank, UnionBank), transaction history, deposit and withdrawal records.
• Account Credentials: Username, password (stored in encrypted form), and security questions/answers.
• Verification Documents: Copies of government-issued ID, proof of address (utility bills, bank statements), and proof of payment method ownership.
• Communication Records: Any correspondence you send to aeowin support, including live chat transcripts, emails, and support tickets.

2.2 Information Collected Automatically

When you access the aeowin Platform, we automatically collect certain technical and usage information, including:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, games played, time spent on the Platform, clickstream data, referral source, and navigation patterns.
• Location Data: Approximate geographic location derived from your IP address to ensure compliance with jurisdictional restrictions.
• Gaming Activity: Bets placed, games played, win/loss records, bonus usage, and responsible gaming tool settings (deposit limits, session limits, self-exclusion status).

2.3 Information from Third Parties

aeowin may receive information about you from third-party sources, including:

• Payment processors (GCash, PayMaya, banks) to verify transactions and prevent fraud.
• Identity verification services to confirm your age and identity during KYC procedures.
• Fraud prevention and security services to detect and prevent fraudulent activity.
• Marketing partners (only if you have consented to receive promotional communications).

3. How We Use Your Data

aeowin uses the personal information we collect for the following purposes:

3.1 Account Management & Service Provision

• To create and maintain your aeowin account.
• To process deposits, withdrawals, and other financial transactions.
• To provide access to games, bonuses, and promotional offers.
• To verify your identity and age in compliance with Philippine gaming regulations.
• To communicate with you about your account, transactions, and Platform updates.

3.2 Legal & Regulatory Compliance

• To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements.
• To enforce our Terms & Conditions and detect violations.
• To respond to legal requests from Philippine authorities or law enforcement.
• To maintain records as required by applicable gaming and financial regulations.

3.3 Security & Fraud Prevention

• To detect, prevent, and investigate fraudulent activity, money laundering, and other illegal conduct.
• To monitor for duplicate accounts, bonus abuse, and collusion.
• To protect the security and integrity of the aeowin Platform.
• To verify the legitimacy of transactions and prevent chargebacks.

3.4 Responsible Gaming

• To implement and enforce responsible gaming tools such as deposit limits, session time limits, and self-exclusion.
• To monitor gaming behavior for signs of problem gambling and intervene where appropriate.
• To provide access to responsible gaming resources and support.

3.5 Marketing & Personalization (With Your Consent)

• To send you promotional offers, bonuses, and updates about aeowin (only if you have opted in).
• To personalize your gaming experience based on your preferences and activity.
• To conduct market research and improve our services.

4. Data Sharing & Disclosure

aeowin does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with the following categories of recipients under specific circumstances:

4.1 Service Providers

We share personal data with trusted third-party service providers who perform services on our behalf, including:

• Payment processors (GCash, PayMaya, BPI, BDO, Metrobank, UnionBank) to process deposits and withdrawals.
• Identity verification services to conduct KYC checks.
• Cloud hosting providers to store data securely.
• Customer support platforms to manage support tickets and live chat.
• Fraud detection and security services to protect the Platform.

All service providers are contractually obligated to protect your data and use it only for the purposes we specify.

4.2 Legal & Regulatory Authorities

aeowin may disclose your personal information to Philippine government authorities, law enforcement, or regulatory bodies when required by law or when we believe disclosure is necessary to:

• Comply with a legal obligation, court order, or subpoena.
• Enforce our Terms & Conditions or investigate potential violations.
• Protect the rights, property, or safety of aeowin, our users, or the public.
• Detect, prevent, or address fraud, security issues, or illegal activity.

4.3 Business Transfers

In the event that aeowin is involved in a merger, acquisition, asset sale, or bankruptcy, your personal information may be transferred to the acquiring entity. We will notify you via email or a prominent notice on the Platform before your data is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties for any other purpose with your explicit consent. You may withdraw your consent at any time by contacting aeowin support.

5. Cookies & Tracking Technologies

aeowin uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver relevant content. A cookie is a small text file placed on your device when you visit our Platform.

5.1 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function properly. These include session cookies that keep you logged in and security cookies that prevent fraudulent use of your account. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, game preferences, and responsible gaming tool configurations.
• Analytics Cookies: Help us understand how players use the Platform by collecting aggregated, anonymized data about page visits, game sessions, and navigation patterns.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These are only placed with your consent.

5.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive a warning before a cookie is stored. Please note that disabling certain cookies may affect the functionality of the aeowin Platform. Disabling essential cookies may prevent you from logging in or using core features.

5.3 Do Not Track

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. aeowin currently does not respond to DNT signals, as there is no industry-wide standard for how such signals should be interpreted. We will update this policy if a standard is established.

6. Data Security

aeowin takes the security of your personal information seriously and implements a range of technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, or destruction.

Our security measures include:

• 256-bit SSL Encryption: All data transmitted between your device and the aeowin Platform is encrypted using industry-standard SSL/TLS protocols.
• Password Hashing: Your account password is stored using strong cryptographic hashing algorithms. aeowin staff cannot view your password in plain text.
• Access Controls: Access to personal data is restricted to authorized aeowin personnel on a need-to-know basis. All staff with access to personal data are bound by confidentiality obligations.
• Secure Data Centers: Your data is stored in secure, access-controlled data centers with physical and environmental safeguards.
• Regular Security Audits: aeowin conducts regular security assessments and penetration testing to identify and address vulnerabilities.
• Two-Factor Authentication: aeowin offers optional two-factor authentication (2FA) to add an extra layer of security to your account.

While aeowin employs robust security measures, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data, and you use the Platform at your own risk. You are responsible for maintaining the confidentiality of your account credentials.

7. Data Retention

aeowin retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

The specific retention periods we apply are as follows:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years after account closure, in accordance with Philippine anti-money laundering regulations.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years as required by applicable Philippine financial regulations.
• KYC Documents: Identity verification documents are retained for a minimum of five (5) years after the end of the business relationship.
• Communication Records: Support correspondence and live chat transcripts are retained for up to three (3) years.
• Marketing Data: Retained until you withdraw your consent or for a maximum of two (2) years from your last interaction with aeowin marketing communications.
• Technical Logs: Server logs and security logs are retained for up to twelve (12) months.

When your personal data is no longer required, aeowin will securely delete or anonymize it in accordance with our data disposal procedures.

8. Your Rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, you have the following rights with respect to your personal information held by aeowin:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed. This Privacy Policy fulfills that obligation.
• Right of Access: You have the right to request a copy of the personal information aeowin holds about you, along with information about how it is being used.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal information we hold about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact the aeowin Data Protection Officer using the contact details provided in Section 13 of this Privacy Policy. We will respond to all legitimate requests within thirty (30) days. In some cases, we may need to verify your identity before processing your request.

9. Third-Party Services

The aeowin Platform may integrate with or link to third-party services, including payment processors, game providers, and analytics platforms. These third parties operate under their own privacy policies, and aeowin is not responsible for their data practices.

When you use a third-party payment method such as GCash or PayMaya to fund your aeowin account, your transaction data is processed by that payment provider in accordance with their own terms and privacy policy. aeowin only receives confirmation of the transaction and the information necessary to credit your account.

aeowin's game library may include titles provided by third-party game studios. These providers may collect anonymized gameplay data for the purpose of game performance monitoring and improvement. They do not receive your personally identifiable information without your consent.

10. Children's Privacy

The aeowin Platform is strictly intended for adults aged 21 years and above. aeowin does not knowingly collect personal information from individuals under the age of 21. The minimum legal age for casino-style gambling in the Philippines is 21 years, and aeowin enforces this requirement through mandatory age verification during the registration process.

If aeowin becomes aware that personal information has been collected from a person under the age of 21, we will immediately close the account, delete the personal information, and return any deposits where possible. Any winnings generated by an underage player will be forfeited.

Parents and guardians are encouraged to use device-level parental controls and internet filtering software to prevent minors from accessing online gambling platforms. If you believe a minor has registered on the aeowin Platform, please contact our support team immediately.

11. International Data Transfers

aeowin primarily stores and processes your personal data within the Philippines. However, some of our service providers and technology partners may be located in other countries. Where personal data is transferred outside the Philippines, aeowin ensures that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of 2012.

These safeguards may include contractual clauses that require the recipient to protect your personal data to the same standard as required under Philippine law, or transfers to countries that have been recognized as providing an adequate level of data protection.

By using the aeowin Platform, you consent to the transfer of your personal information to countries outside the Philippines where necessary for the provision of our services, subject to the safeguards described above.

12. Changes to This Privacy Policy

aeowin reserves the right to update or modify this Privacy Policy at any time. The "Last Updated" date at the top of this document reflects the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

For material changes that significantly affect how we use your personal data, aeowin will provide prominent notice on the Platform and, where appropriate, notify you by email. Your continued use of the aeowin Platform following the posting of changes constitutes your acceptance of the updated Privacy Policy.

If you do not agree with any changes to this Privacy Policy, you must stop using the aeowin Platform and may request account closure by contacting our support team.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way aeowin handles your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• Support Email: [email protected]
• Live Chat: Available 24/7 via the aeowin Platform

aeowin is committed to resolving all privacy-related inquiries promptly and transparently. We will acknowledge your request within five (5) business days and provide a full response within thirty (30) days.

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the regulatory authority responsible for enforcing the Data Privacy Act of 2012.